We respect your privacy and handle personal information in line with the Privacy Act and the Australian Privacy Principles (APPs). This summary explains what we collect, why, how we protect it, and your rights.
Privacy at Wise Homes
Open & Transparent (APP 1)
We manage personal information openly and maintain a clear, up‑to‑date policy available free of charge. Ask us if you need it in another format.
How We Use & Disclose (APP 6)
We use information to deliver services, communicate about bookings/quotes, improve operations, and meet legal obligations. We only use or disclose it for the purpose collected, related purposes permitted by law, or with your consent.
Your Choice to Stay Unnamed (APP 2)
Where practicable, you can interact with us anonymously or using a pseudonym (e.g., general enquiries). Identification is required for installations, billing, and support.
Direct Marketing (APP 7)
We may send relevant service updates or offers where permitted or with consent. You can opt out at any time.